1. Eligibility for Refunds
Refunds are considered only under the following circumstances:
- If you are charged incorrectly due to a technical/payment error.
- If the purchased service/product was not delivered or activated due to reasons attributable to us.
- If you cancel a subscription/service within the applicable cancellation period (if specified in your service agreement).
2. Non-Refundable Services
Payments are non-refundable in the following cases:
- Once a project, subscription, or service has been delivered or activated.
- Custom software development, consulting, or professional services where work has already started.
- Delay or disruption caused by third-party service providers, payment gateways, or customer’s own infrastructure.
3. Refund Process
- To request a refund, you must contact us at [Insert Support Email] within [X days, e.g., 7 days] of the transaction.
- All refund requests will be reviewed on a case-by-case basis.
- Approved refunds will be processed within 7–14 business days and credited to the original payment method.
4. Subscription & Recurring Payments
- For recurring billing (e.g., SaaS or subscription services), cancellation must be requested before the next billing cycle to avoid further charges.
- No partial refunds will be issued for unused subscription periods.
5. Third-Party Payments
If payments are made through third-party platforms (e.g., payment gateways, banks, wallets), refund timelines may vary as per their policies. We are not responsible for delays caused by such third parties.